Responsible Gaming
Gaming Should Be Entertainment
At Cocoa Casino, we believe that gaming should only ever be viewed as entertainment. It is not a way to earn money, solve financial problems, or supplement income. Please only play with money you can afford to lose, and set realistic expectations about the outcomes of your play.
Age Verification
Cocoa Casino is only available to persons aged 18 years or over, or the legal age for gambling in your jurisdiction, whichever is higher. If you are under the legal age in your area, you must not register or play. We carry out identity checks to ensure all players meet these requirements.
Warning Signs of Problem Gambling
Please take a moment to consider whether any of the following apply to you:
- Spending more time or money on gaming than intended
- Attempting to recover losses by gambling with more money
- Feeling anxious, irritable, or restless when not gaming
- Hiding your gaming activity from friends, family, or partners
- Using gaming to escape problems or negative emotions
- Borrowing money or using credit to finance gaming
- Neglecting work, study, relationships, or hobbies due to gaming
- Failed attempts to reduce or stop gaming
- Lying about the time or money spent on gaming
- Experiencing financial difficulties as a result of gaming
If you recognise any of these signs in yourself, please reach out for support immediately.
Self-Help Tools and Controls
Cocoa Casino provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a given timeframe
- Reality Checks: Receive periodic notifications reminding you how long you have been playing and how much you have spent
- Time-Out: Take a temporary break from your account for a period you choose
- Self-Exclusion: Permanently close your account and exclude yourself from all Cocoa Casino services
These tools are available through your account settings. We encourage you to use them proactively to stay in control.
Support Organizations and Helplines
If you are struggling with problem gambling, please contact one of the following organisations for free, confidential support:
United Kingdom
- GamCare – Free counselling and support: www.gamcare.org.uk or call 0808 8020 133
- GamStop – National self-exclusion scheme: www.gamstop.co.uk
Other Countries
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org or call 1-800-GAMBLER
- Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
If You Need Help
Problem gambling is a serious issue that can be treated. Seeking help is a sign of strength, not weakness. If you or someone you know is struggling with gambling, please reach out to one of the organisations listed above. They offer free, confidential support and can help you take control of your gaming.
Do not suffer in silence. Help is available right now.